Last updated: March 27, 2026
Contact Email: info@ncywa.com
This Privacy Policy explains how https://ncywa.com (“the Site”, “we”, “us”, “our”) collects, uses and shares your personal data when you visit our website, use our services, place orders for DIY‑handmade crafts and building‑block products, or communicate with us (collectively, the “Services”). “You” refers to all site visitors, customers and users who provide personal information under this policy.
By accessing and using our Site and Services, you agree to the collection, use and disclosure of your personal information as described below. If you do not accept this Privacy Policy, please discontinue use of our website and related services.
1. Policy Amendments
We may revise this Privacy Policy at any time to reflect business adjustments, updated operational procedures or new legal‑regulatory requirements. Revised versions will be published directly on https://ncywa.com with an updated “Last updated” date to notify users.
2. Collection of Personal Information
We collect personal information through multiple channels over the preceding 12 months to deliver full‑featured shopping services. The data gathered depends on how you interact with our WordPress‑powered website.
2.1 Information You Voluntarily Submit
You provide the following information actively when completing forms, checking out or contacting customer support:
- Contact details: full name, shipping / billing address, phone number, email address
- Order‑related records: purchased items, payment receipts, delivery preferences
- Account information: username, login password, security‑verification answers for registered accounts
- Support‑service content: all messages, images and details submitted during customer‑service enquiries
You may decline to supply certain information; however, this may limit access to checkout, account registration and other core site functions.
2.2 Automatically‑Collected Usage Data
When you browse our WordPress website, we automatically collect browsing‑related data using cookies, tracking pixels and comparable tracking technologies:
- Device‑level data: device model, operating system, browser type
- Network‑related data: IP address, traffic‑source information
- Browsing‑behaviour records: pages visited, dwell time, click paths, shopping‑cart activity logs
2.3 Information Received from Third Parties
We may obtain supplementary user data from trusted third‑party service‑provider partners, including:
- Payment‑service providers handling your card‑based or transfer payments for order settlement
- Logistics‑shipping suppliers fulfilling your DIY‑craft and building‑block deliveries
- Analytics, cloud‑hosting and marketing‑advertising vendors
All third‑party‑sourced information is managed strictly in compliance with this Privacy Policy. Please refer to Section 6 “Third‑Party Links & Platforms” for further relevant provisions.
3. Use of Your Personal Information
We process your personal data for these lawful purposes:
- Contract fulfilment: process payments, arrange shipments, complete order fulfilment, administer return‑and‑exchange requests, maintain your registered account and send order‑status notifications.
- Service optimisation: analyse site‑usage patterns to enhance page‑level functionality, product presentation and the overall shopping experience for DIY‑craft and building‑block goods.
- Customer‑service communications: respond to enquiries, resolve after‑sales matters and maintain routine business correspondence.
- Marketing communications: send exclusive offers, new‑product announcements and promotional alerts via email or SMS. You may opt‑out of marketing‑oriented emails at any time.
- Risk‑control and anti‑fraud measures: detect and investigate anomalous, fraudulent or unlawful activity to safeguard account and transaction security.
- Legal compliance: satisfy statutory obligations, respond to formal legal requests and enforce our website Terms of Service.
4. Cookies and Tracking Technologies
Our WordPress‑based website uses cookies, web beacons and equivalent tracking tools to improve your browsing experience:
- Preserve shopping‑cart contents, language and regional preferences;
- Aggregate site‑traffic statistics for internal analytics;
- Facilitate targeted‑advertising rendering on‑site and across third‑party platforms.
Most web‑browsers accept cookies by default. You can modify browser settings to delete or block cookies, though this may cause partial website features (checkout, login, wish‑list functions) to degrade or become unavailable. Disabling cookies will not fully halt information‑sharing with our advertising partners.
Global Privacy Control (GPC) Support
Our website respects the Global Privacy Control (GPC) browser signal. If your device transmits a valid GPC opt‑out signal, we treat it as an official request to cease sharing your data for targeted advertising on that browser or device. Where your device can be linked to your registered account, this opt‑out preference also applies to your account. We do not honour other browser‑based “Do Not Track” signals.
Official GPC reference: https://globalprivacycontrol.org/
5. Disclosure of Personal Information
We share your personal data with third parties only under the circumstances listed below:
- Authorised service vendors: cloud‑hosting providers, payment processors, logistics carriers, analytics contractors and outsourced customer‑support providers performing services on our behalf.
- Authorised marketing partners: collaborating to deliver product‑related advertisements; such partners process your data subject to their own independent privacy policies.
- With your explicit consent: when you actively authorise data‑sharing for delivery arrangements, social‑media login or other user‑initiated operations.
- Intra‑group transfers: data‑sharing with our affiliated entities for legitimate business‑operation purposes.
- Compulsory‑legal requirements: responding to court‑issued subpoenas, official investigative demands, implementing legal procedures, protecting the lawful interests of our website, end‑users and third parties, or supporting mergers, acquisitions and bankruptcy‑related business‑transfers.
During the preceding 12 months, we have disclosed the categories of user‑information listed below to corresponding recipients for the purposes outlined above:
表格
| Information Category | Authorised Recipients |
|---|---|
| Identifiers (name, email, phone, account‑ and order‑specific details) | Service vendors, marketing partners, affiliated companies |
| Commercial records (order‑history, support‑consultation logs) | Service vendors, marketing partners |
| Network‑browsing usage data | Analytics‑ and advertising‑focused partners |
| IP‑derived geolocation inferences | Logistics‑ and analytics‑service vendors |
We will never utilise or disclose sensitive personal information without your separate consent, nor will we leverage your data to derive user‑profiling attributes for unauthorised commercial purposes.
Under applicable data‑protection legislation, we have “shared” certain personal information (identifiers, commercial‑transaction records and browsing‑usage data) with marketing partners for advertising‑related activities over the past 12 months.
6. Third‑Party Links & External Platforms
Our WordPress website may embed hyperlinks pointing to external third‑party websites, social‑media widgets and advertising platforms. We exercise no oversight over those external sites’ data‑handling practices. Before visiting third‑party destinations, please independently review their respective privacy policies.
Content you publish on public third‑party social‑media platforms may be viewed and used by other platform users outside our control; we assume no liability for data‑risks originating from third‑party services. The presence of external hyperlinks shall not constitute our formal endorsement of third‑party offerings.
7. Children’s Personal‑Data Protection
Our website and products target users aged 13 years and older. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or legal guardian and discover your minor child has submitted personal‑data to us, please write to info@ncywa.com to request full erasure of the relevant records.
As of this policy’s effective date, we confirm we have not knowingly sold or shared personal‑information belonging to users younger than 16 years old.
8. Data Security & Data Retention
Data Security
We deploy industry‑standard technical and organisational safeguards to protect your stored personal‑information. Nevertheless, no internet transmission or electronic‑storage mechanism can guarantee absolute 100 % security. Please refrain from sending highly‑confidential sensitive‑data over unencrypted messaging channels.
Data‑retention Period
Your personal‑information is retained only for the minimum period necessary: to sustain your account, fulfil orders, satisfy statutory‑record‑keeping obligations, resolve disputes and enforce our service terms. Once the retention objective expires, your data will be securely deleted or anonymised.
9. Your Privacy‑Related Data Rights
Subject to data‑protection laws applicable to your place of residence, you may exercise some or all of the rights below over your personal data. These rights are not absolute, and we may decline unreasonable requests permitted under applicable law.
- Right to Access: Request a copy of all personal data we hold about you, including records of data usage and third‑party disclosures.
- Right to Erasure: Request full deletion of your stored personal information.
- Right to Rectification: Correct inaccurate or incomplete personal data.
- Right to Data Portability: Receive your personal data in a machine‑readable format or request transfer to another data controller under specific conditions.
- Right to Restrict Processing: Require us to suspend or limit processing of your personal data.
- Right to Withdraw Consent: Revoke any previously‑given consent for data processing activities.
- Right to Appeal: Submit an appeal if we reject your privacy‑rights request.
- Opt‑out of Marketing Emails: Unsubscribe from all promotional emails using the unsubscribe link included in marketing messages. After opting out, you will still receive essential transaction‑related emails such as order updates and after‑sales notifications.
You may submit privacy‑right requests via our website form or email at info@ncywa.com. We will verify your identity (using registered email, order number or account details) before processing your submission. You may appoint an authorised agent to make requests on your behalf; we require formal proof of authorisation plus supplementary identity verification. All valid requests will be answered within legally‑mandated timelines.
We will not discriminate against users exercising their lawful data‑privacy rights.
10. Complaints Handling
If you disagree with our data‑collection and‑processing practices, please first contact us via info@ncywa.com. Should you remain dissatisfied with our response, you may submit an appeal to us or lodge an official complaint with your local data‑protection authority.
11. International Data Transfers
Your personal information may be transferred, stored and processed outside your country of residence by our overseas service providers and business partners.
For data transferred out of the European Economic Area or the United Kingdom, we will apply recognised legal safeguards such as the European Commission Standard Contractual Clauses, unless the receiving jurisdiction has been formally deemed to offer adequate data‑protection standards.
12. Contact Information
For questions regarding this Privacy Policy, our data‑processing practices, or to exercise your privacy rights, please reach us at:
Email: info@ncywa.com
Official Website: https://ncywa.com