Return Policy

Website: https://ncywa.com/

Contact Email: info@ncywa.com

Our store specializes in DIY handmade crafts and building‑block sets. Below are our official terms governing order cancellation, returns and refunds applicable to all purchases.

1. Order Cancellation

Full order cancellation is allowed before production commences or goods are shipped.

  • If you cancel your order prior to production or shipment, you will receive a 100 % full refund with no deductions.
  • Once your order has been dispatched, cancellation requests can no longer be accepted.

2. Return Eligibility (Standard Non‑Custom Items Only)

Returns apply only to regular, non‑personalized DIY craft and building‑block products. You may submit a return request within 14 calendar days after delivery.

To be eligible for return:

  • All items must remain unused, undamaged and in their original received condition.
  • Original product packaging, accessories and components must be complete and intact.
  • A valid order receipt or proof of purchase is required to process your return.

Before shipping items back, please email customer service at info@ncywa.com to obtain our official confirmed return shipping address.

Important Return Exclusions & Shipping Cost Rules

Custom & Personalized Product Exclusion

Custom‑made, engraved, personalized DIY crafts and bespoke building‑block sets are non‑returnable and non‑refundable. The 14‑day return policy does not apply to custom‑tailored items, and return requests for these products will be declined.

Shipping Fee Responsibilities

  • Customer‑initiated returns: When you return goods for personal reasons (including dislike, size discrepancy, accidental order placement, etc.), you are responsible for all outgoing and return shipping charges, calculated according to your chosen courier.
  • Store‑caused issue returns: If items arrive damaged, defective, incorrect, or with missing parts due to our manufacturing or shipping error, we will cover all return shipping costs at no cost to you.

We do not apply restocking fees for qualifying returned merchandise.

3. Refund Processing

Once we receive and complete inspection of your returned shipment:

  1. We will send an email confirming receipt of your returned goods.
  2. We will notify you by email whether your refund application has been approved or denied.
  3. Approved refunds will be processed to your original payment method (credit card, payment wallet, etc.). Funds posting time depends on your payment service provider’s processing timeline.

4. Delayed or Missing Refunds

If you have not received your refund following approval:

  1. First verify the balance of your bank or payment account.
  2. Contact your credit‑card issuer; refunds frequently take several business days to reflect in your account.
  3. Follow up with your bank for further processing status updates.
  4. If the above steps do not resolve the matter, reach out to our support team at info@ncywa.com for help.

Customer Support

For return address confirmation, cancellation requests, refund enquiries or other policy‑related questions, please contact us via:

Email: info@ncywa.com

Official Website: https://ncywa.com/

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